MOOD Angel – Virtual Colour Technician

Terms of Service

Last updated: 5 September 2026

1. Who we are

MOOD Angel is operated by Integral Hair Solutions Ltd, 26 King Edward Road, Maidstone, Kent, ME15 6PJ ("we", "us"). You can reach us at robbie@integralhairsolutions.com.

By subscribing to or using MOOD Angel, you agree to these terms.

2. A business service, for professionals

MOOD Angel is sold to salons and hair professionals for use in their business. It is a business-to-business service, not a consumer product, and consumer cancellation rights (such as the 14-day cooling-off period) do not apply. Our own refund policy in section 7 applies instead.

When you sign up you confirm that you are a qualified hair professional and that the subscription is for your business. That confirmation is a condition of your subscription, not a formality: we record it with the date you gave it. If it is untrue, we may end your access under section 9.

3. What MOOD Angel is

MOOD Angel is an AI assistant for qualified professionals using MOOD hair colour. It answers questions about formulas, mixing ratios, timings, grey coverage and colour correction, based on MOOD's official technical documentation.

It is a support tool, not a substitute for professional judgement. Use of the service also requires acceptance of the in-app Professional Use Agreement, which covers qualification, patch testing, strand testing and professional responsibility. You, the professional, remain responsible for every service you deliver to a client, including patch tests, strand tests and the final decision on any formula.

Angel answers on MOOD's own colour and aftercare documentation and nothing else. It does not cover other manufacturers' products, and its formulas, mixing ratios and timings must not be applied to them.

AI-generated answers can contain errors. Always apply your own professional judgement before acting on any answer.

4. Your subscription

• Your subscription is billed in advance, at the price shown at checkout, either monthly or yearly depending on the plan you choose. All prices include VAT. Any introductory discount applies to the period stated when you sign up, after which the standard price applies.
• Your subscription renews automatically — each month on the monthly plan, each year on the yearly plan — until you cancel.
• Each subscription covers one salon and comes with one access code. The code may be used by the stylists working at that salon, and must not be shared outside it.
• If you are self-employed or freelance, you can hold your own subscription. It is not tied to a salon, and your code stays with you if you move.
• Payments are processed by Stripe. We never see or store your card details.

5. Message allowance and top-ups

• Your subscription includes a monthly allowance, currently 300 messages. A message is one question you ask and the answer Angel gives back — the answer does not count separately.
• The allowance is a monthly one on both plans. It resets every month, on the same date of the month that your subscription started. Unused messages do not carry over.
• If you run out before the month ends, you can buy a top-up at the price shown in the app. Top-up messages are used after your monthly allowance and do not expire. Top-ups work the same way on both plans.
• Allowances are there to keep the service fair and sustainable. We may reasonably limit usage that suggests a code is being shared between salons or used by automated systems.

6. Cancelling

You can cancel at any time from the billing portal — there is a link in your welcome email too, or email us and we will send it. When you cancel, your access continues to the end of the period you have paid for, and you will not be charged again.

7. Refunds

If MOOD Angel is not right for you, email us within 14 days of your first charge and we will refund it in full. That applies to both plans, including a yearly subscription.

After those first 14 days, a yearly subscription is not refunded part way through. You keep your access until the end of the year you have paid for.

Beyond that, if something goes wrong, tell us. We will look at it and refund where it is fair to do so — we would always rather sort it out than argue. Top-up purchases are refundable if unused.

8. If a payment fails

If your card fails, we will retry it and email you. Your access continues for a grace period of 7 days so you are never cut off mid-appointment. If payment has not gone through after the grace period, your access is suspended until it is settled.

9. Fair and acceptable use

• One subscription, one salon. Do not share, resell or publish your access code.
• Do not attempt to copy, extract or reverse-engineer the knowledge base, or use automated tools to query the service.
• Do not use the service for anything unlawful, or for any purpose other than professional hair services.

We may suspend or end access for serious or repeated breach of these terms. If we do so without a breach on your part, we will refund the unused part of your current month.

10. Intellectual property

The MOOD Angel service, its software and its content belong to us and our licensors. Your subscription gives you the right to use the service, not ownership of any of it. MOOD and related marks are the trade marks of their respective owners.

11. Availability and changes

We work to keep MOOD Angel available at all times, but no online service can promise to be uninterrupted, and we may occasionally take it down for maintenance. We may improve or change features as the service develops. If we ever make a change that significantly reduces what you pay for, you can cancel and we will refund the unused part of your current month.

12. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under the law of England and Wales.

Subject to that, our total liability to you in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect losses such as lost profits or lost business. As set out in section 3, responsibility for services delivered to clients, including colour outcomes, patch tests and skin reactions, rests with the professional delivering them.

13. Your data

How we handle personal data is set out in our privacy notice.

14. Changes to these terms

If we make significant changes to these terms, we will email you at least 30 days before they take effect. If you do not agree with a change, you can cancel before it takes effect.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.