MOOD Angel – Virtual Colour Technician

Privacy notice

Last updated: 6 October 2026

MOOD Angel is operated by Integral Hair Solutions Ltd, registered office The Granary, Hermitage Court, Hermitage Lane, Maidstone, Kent, ME16 9NT. We are the data controller for the information described below. We are registered with the Information Commissioner’s Office, registration reference ZC238117.

What we collect when you sign up

• Salon name and your name — so we know who the account belongs to and can address you properly.
• Email address — to send your access code and support you.
• Postcode — so we can see which areas we are covering and plan support and visits.
• Phone number (optional) — support contact only. We do not add you to a marketing call or text list.
• Marketing preference — whether you ticked the optional box, and when.

What we collect while you use the app

• Usage counts — how many questions your salon has asked today and this month, and when the code was last used. This enforces fair-use limits.
• Your questions are sent to Anthropic, our AI provider, to generate an answer. We do not store your conversations. Chat history stays in your browser and is cleared when you close the session.

Mood Smart Stock (if your salon uses it)

• Your stock — the products you keep, how many of each you want on the shelf and have on the shelf, and your orders with their dates. This runs the stock control and shows when your next order is due.
• Your prices (optional) — what your supplier charges you, only if you add them. They are used to total your orders and show what you spend. If you add them, they appear on the orders you send to your supplier. We do not look at them, use them or share them with anyone else, including other suppliers, agents or MOOD.
• Your supplier's contact details — the name, WhatsApp number and email you add, so each order opens ready to send to them. Orders go from your own WhatsApp or email. We do not send them or contact your supplier.
• How we use it — Robbie Atherton may look at how much of each product salons order, to understand how the stock control is used. Quantities only, never prices.

We do not store any information about your guests in the stock control.

Why we are allowed to hold it

Your signup details and usage counts are processed to provide the service you asked for (contract), and to run and support it properly (legitimate interests). Marketing emails are sent only with your consent — the box is unticked by default.

How long we keep it

• Salons that sign up but don't complete payment: deleted 12 months after signing up.
• Paying salons: kept while you subscribe, then deleted 12 months after you leave.
• Mood Smart Stock: stock orders older than 24 months are deleted. All your stock information is deleted with the rest of your account 12 months after you leave.

Basic invoicing records may be kept longer where tax law requires it.

Who can see it

Only Robbie Atherton and Rachel Atherton at Integral Hair Solutions. We do not sell your data or share it with other salons. We use these service providers to run the app:

• Stripe — payments and subscriptions. Your card details go to Stripe directly and are never seen or stored by us
• Supabase — database hosting
• Netlify — website and app hosting
• Resend — sending your code email
• Anthropic — generating the AI answers

Marketing emails

Only if you ticked the box. You can stop them at any time by replying to any email and saying so — we will action it and confirm.

Your rights

You can ask us for a copy of your data, to correct it, or to delete it. Email robbie@integralhairsolutions.com and we will deal with it within one month. If you delete your data, your access code stops working.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Contact

Please contact us by email or phone — not by post.
robbie@integralhairsolutions.com
01622 682770

Integral Hair Solutions Ltd is registered in England. Registered office: The Granary, Hermitage Court, Hermitage Lane, Maidstone, Kent, ME16 9NT. ICO registration reference: ZC238117.